Media sensor options
Product: T5000r
Symptom
What are the media sensor options, and how is top-of-form sensed with different media types?

Possible Cause
The media sensor options are set in the Gap/Mark Sensor submenu of CALIBRATE CTRL.

Recommend Solution
The following options are available in the menu CALIBRATE CTRL under “Gap/Mark Sensor “:

Gap: detects die-cut labels on liner media, and notches and holes in tag stock.
Mark: senses a black mark on the underside of tag or label stock.
Advanced Gap: detects liner gaps between die cut labels having a dark background.
Advanced Notch: detects notches or holes that interrupt a dark or black area on the underside of the media.
Disable: senses no label indicators and ignores all existing label length indicators on the installed
media.
Align the lower media sensor as described below for each Gap/Mark Sensor value. Align the upper media sensor with the lower media sensor, either to provide a consistent background or to use in conjunction with Advanced Gap or Advanced Notch.

Gap: position lower sensor where it is out of the path of preprinted areas and clear of fringe effects from the corner or edge of a label. If media is gapped and contains a hole or notch, move the sensor out of the path of any holes or notches. If non-gapped media has a notch or hole, position sensor to pass through the center of the notch or hole.
Mark: position lower sensor to pass through the center of the black mark, out of the path of preprinted areas.
Advanced Gap: position lower sensor where it is out of the path of preprinted areas and clear of fringe effects from the edge of a label. The upper sensor must be positioned above the lower sensor.
Advanced Notch: position lower sensor to pass through the center of the notch or hole, out of the path of preprinted areas. The upper sensor must be positioned above the lower sensor.
Disable: the lower and upper sensors are not used.

ZGL commands ~HS or ~JA do not return status
Product: T5000r and T4M
Symptom
ZGL commands ~HS or ~JA do not return status.

Possible Cause
Printer configuration, especially if host can communicate other data to the printer. These commands are “preparser” commands, which must be pulled out of the input communications buffer and parsed immediately. Since this adds some overhead to the processing of the input data, it is disabled by default.

Recommend Solution
Set the return status port in menu PRINTER CONTROL (T5000r) or PRINTER SETUP (T4M).

Note the value of ‘Admin User’.
Set ‘Admin User’ to “Enabled” if it is not currently enabled.
Set ‘Ret. Status Port’ to the port for ~HS and ~JA to send the status data back to the Host. The default is “Automatic”. Other choices are Serial, E-NET Stat Port, USB, IEEE 1284, Disable, and E-NET Data Port.
Return ‘Admin User’ to the pre-existing value.
Set the preparser command parameters in the menu ZGL SETUP.

Set ‘Preparser Command’ to “HS”, “JA” or “HS and JA” as desired. The default is “HS”.
Set ‘Preparser Port’ to the communications channel that will carry the ~HS or ~JA command to
the host: “Ethernet”, “Parallel” or “Serial”. The default is “Disable”.
Save the new configuration.

Make all other necessary communications settings (baud rate, etc.).
Troubleshoot communications problems if ~HS or ~JA still does not return data.

Residue buildup on print head
Product: T5XXX SERIES
Symptom
How to obtain optimum life from the print head and maintain good print quality

Possible Cause
Residue buildup on print head

Recommend Solution
The Print head has an approximate life of one million linear inches as a Direct print, and two million linear inches with a Ribbon in use. Under normal circumstances the Print Head is a ‘Consumable’ supply product and the customer purchases and replaces them as needed just as media stock and Ribbons would be replaced.

With your printer comes a ‘Print head Cleaner Pen’ (To re-order use part# 203502-002). This should be used to wipe off ribbon or other residue that can collect on the print head and cause premature wear or print quality issues. You should perform this after each roll of ribbon and after each roll of label.
In addition, the ‘Platen Roller’ should be cleaned as well and inspected for wear. The roller can get a buildup of label glue residue which causes label jams or poor printing. If the roller has “high and low” spots on it from wear, it should be replaced.
You can clean the roller with soft cloth and alcohol.

Support for Intelligent Mail Barcode in ZGL
Product: T5000r, T4M
Symptom
Need support for IMB (Intelligent Mail Barcode) in ZGL.

Possible Cause
IMB support in ZGL is not available in T5000r and T4M builds dated before 5/29/09.

Recommend Solution
Support for IMB is provided for ZGL in T5000r releases starting with v1.26R (370190), and T4M releases starting with v1.14G (370186), dated 5/29/09.

IMB is a two-dimensional barcode. The bars all have the same width, and the bars are spaced evenly at a density of 22 ± 2 bars per inch. The bars all have a central region, and can extend above and/or below the central region, for a total of four different possible types of bar. Every IMB is 65 bars wide, regardless of the amount of data encoded. The data is a 20 character tracking number and an optional routing number (ZIP code) of 5 or 9 or 11 digits. The total number of data characters must be 20 or 25 or 29 or 31.

IMB is supported by ZGL as a variant of the POSTNET barcode. An additional parameter of type was added to the POSTNET (^BZ) definition. The command is now:

^BZo,h,,,t

o=orientation (Normal, Rotated 90° clockwise, Inverted, Bottom-up)
h= height (in dots)
t = Postal code type

Accepted Values:
0 = Postnet barcode (Default Value)
1 = Planet barbcode
2 = Reserved
3 = Intelligent Mail barcode, or “IMB”

Use the ^BYw,r,h command to set width of x-dimension and overall barcode height:

Key specification tolerances:

Overall barcode length between 2.667 and 3.225 inches.
For 203 dpi printers, make the x-dimension width 4 dots.
For 300 and 305 dpi printers, make the x-dimension width 6 dots.
The ratio parameter of ^BY has no effect for IMB.

Overall barcode height between 0.125 and 0.165 inch (height of tallest bar).
Height parameter is 26 to 33 dots at 203 dpi.
Height parameter is 38 to 49 dots at 300 dpi.
Height parameter is 39 to 50 dots at 305 dpi.
When positioning barcodes, note that vertical barcode clearance is at least 0.028 inch and horizontal barcode clearance is at least 0.125 inch.
SAMPLE PROGRAM (at 203 dpi):

^XA ^LL1219
FAQ Problem/Solution
For “Learn from the Experts” section on the Printronix Public Website
^FO100,250^A0N,65,65^FD Sample IMB at 203 dpi^FS
^BY4,,26^FO100,350^BZ,,,,3^FD00123123456123456789^FS
^FO100,480^A0N,30,30^FDTracking number:01 234 567094 987654321^FS
^FO100,510^A0N,30,30^FDRouting number: 01234567891^FS
^BY4,,33^FO100,570^BZ,,,,3^FD0123456709498765432101234567891^FS
^XZ

Media Guidelines
Product: T5000r
Symptom
What types of media can be used on the T5000r? What is the range of core diameters and maximum roll diameter allowed?

Possible Cause
Use the following media guidelines.

Recommend Solution
Type: Roll-fed, die-cut continuous or fanfold labels, tags or tickets; consisting of most direct thermal or thermal transfer materials.

Supply Roll: 8 inch (203 mm) maximum diameter on 1.5-inch (37.5 mm) to 3-inch (76 mm) diameter cores.

Internal Rewinder: Accepts up to a 5-inch diameter roll of label backing.
IMPORTANT: The rewinder supports a maximum diameter of 5 inches. The rewinder is designed to support the full amount of liner from a standard 8 inch diameter media roll. If rewinding the labels and liner both, the maximum diameter roll that should be used is 5 inches.
Exceeding this 5 inch diameter limit can cause the liner to rub on the bottom pan.

Label Material, Thermal Transfer: Plain-coated papers, vinyl, Mylar, metalized paper, non-woven fabric, fine woven fabric

Label Material, Direct Thermal: visible-light scannable paper, infrared scannable paper, thermal ticket/tag stock, thermally-sensitive plastic stock.

New configuration location of diagnostic messages (T5r)
Product: T5r
Symptom
New configuration location for user control of diagnostic messages on the T5r.

Possible Cause
Versions prior to v1.25H p/n 369895 and 369896 had this option in a different location, and it had a different name.

Recommend Solution
The T5000r/SL5000r can return diagnostic and error messages to the user, to help in troubleshooting problems with programming.

All the error message controls are placed in a common location, in the PRINTER CONTROL menu, as the ‘xxx Diagnostics’ submenu where ‘xxx’ is the name of the language. For example, if ‘ZGL’ is the selected emulation, then ‘ZGL Diagnostics’
will be the name of the diagnostics submenu, and so on.

Most of the PPI emulations have just three options:

Disable – Will not log errors.
Print – Prints the labels with best results and prints the errors on a separate label.
Debug Port – Prints the label, and sends the errors to the Debug port.

The ‘PGL Diagnostics’ submenu has these options:

On – Full error checking reported. Any element such as alpha, line, barcode, etc., that falls off the current page is reported as an error.
Debug Mode – Puts the printer in debug mode whenever a form is defined in CREATE mode. Each line of the CREATE form will be printed along with an error if one has occurred.
Fault – After an error, the printer prints the error message and halts with a message in the LCD. Operator intervention is required to restart printing.
Host – Full error checking reported. Error messages are sent back to the host through the port based on the menu “Ret. Status Port” instead of being printed on paper.
Off – There is no error checking. Graphic elements such as alpha, line, barcode, etc., will be clipped if they are beyond the page boundaries.

The ‘VGL Diagnostics’ submenu has these options:

Enable All – Full error checking and report.
Disable – No error checking and report.
Error Msgs – Command syntax is checked and error messages printed when command parameters are incorrect.
Error Markers – Prints the following error markers for those elements that print beyond the page boundaries:
>> for elements that begin off the right side of the page.
<< for elements that begin at the indicated position but end off the page.
♦ for elements where the starting position of the command contains an error other than an off-page error.
Offpage Errors – Reports errors for elements that start or end beyond the right edge of the page.
Barcode Errors – An error message will print when invalid barcode data is encountered.

How to center- or right-justify text in PGL
Product: T5r
Symptom
How to center- or right-justify text in PGL

Possible Cause
New program file version 1.25H (p/n 369895 or 369896) for the T5000r/SL5000r allows a new parameter to the ALPHA command which can center- or right-justify ALPHA fields.

Recommend Solution
By default, the ALPHA command will left-justify text in its field. In other words, the ‘start column’ parameter in the ALPHA command is the horizontal position of the left end of the text.

Two new parameters are available: RJUST or CJUST.

If RJUST is used, then the start column is the position of the right end of the text.
If CJUST is used, then the start column is the position of the center of the text.
If neither is used, then left-justification is assumed, and the start column is the position of the left end of the text.
RJUST and CJUST can take an additional optional parameter, NLZ, which suppresses any leading zeros in the text.

The syntax looks like this:
ALPHA
[R;][E;][Cn;][AFn;L;][T;]RJUST; or CJUST;][NLZ;[DIR;]…SR; SC; VE; HE
STOP

NOTE: This feature only works with the scalable fonts that come with the printer. These show up in the font list with a .sf extension, such as 93779.sf or 92500.sf. Also, the feature only works when VE and HE represent integer multiples of character size, so it will not work with the POINT parameter.
EXAMPLE:
~CREATE;JUSTIFY;144
// Application is 4″ by 2″ nametag
SCALE;DOT;100;100
// typeface is CG Times 92500.sf
FONT;FACE 92500
ALPHA
AF10;18;T;CJUST;110;205;4;3
AF20;32;T;CJUST;160;205;2;2
STOP
END
~EXECUTE;JUSTIFY
~AF10;”L. Frank Baum”
~AF20;”Famous Author (Children’s Books)”
~NORMAL
~EXECUTE;JUSTIFY
~AF10;”Arthur Clarke”
~AF20;”Famous Author (Science Fiction)”

~NORMAL

GAP NOT DETECTED error in display
Product: T5000r
Symptom
GAP NOT DETECTED error in display.

Possible Cause
Dirty media sensors, wrong label length

Recommend Solution
Clean the upper and lower media sensors by spraying them with dry air. This should bedone every time the media (label stock) is changed.

Before running the Auto-Calibrate operation, check the QUICK SETUP or MEDIA CONTROL menu for the ‘Label Length’ parameter. It should be set to the length of the label, not counting the gap.

Check that the sensor type has been set in CALIBRATE CTRL menu to match the media and ribbon.
“Gap” Select when using media with a liner space between die-cut labels or when using tag stock with notches or holes as label length indicators.
“Mark” Select when using media that has horizontal black marks located on the underside of the label liner or tag stock.
“Advanced Gap” Select when media is gapped but also has a dark background.
This sensor arrangement looks through the ribbon, and will not work if ribbon is too dark.
“Advanced Notch” Select when media has a notch that is placed in a dark line on the back of the stock.

Check the position of the media sensor. It should pass through the center of gaps or marks or notches, but not through pre-printed areas if possible.

Run Auto-Calibrate in CALIBRATE CTRL menu, which sets Gap and Paper Out Thresholds

New configuration location of diagnostic messages (T4M)
Product: T4M
Symptom
New configuration location for user control of diagnostic messages on the T4M.

Possible Cause
Versions prior to v1.10P p/n 369675 had this option in a different location, and it had a different name.

Recommend Solution
The T4M/SL4M can return diagnostic and error messages to the user, to help in troubleshooting problems with programming.

All the error message controls are placed in a common location, in the EMULATION menu, as the ‘xxx Diagnostics’ submenu where ‘xxx’ is the name of the language. For example, if ‘ZGL’ is the selected emulation, then ‘ZGL Diagnostics’ will be the name of
the diagnostics submenu, and so on.

Any emulation except ‘PGL’ has three options for the ‘xxx Diagnostics’ submenu:

Disable – Will not log errors.
Print – Prints the labels with best results and prints the errors on a separate label.
Debug Port – Prints the label, and sends the errors to the Debug port.

The ‘PGL Diagnostics’ submenu has these options:

On – Full error checking reported. Any element such as alpha, line, barcode, etc., that falls off the current page is reported as an error.
Debug – Puts the printer in debug mode whenever a form is defined in CREATE mode. Each line of the CREATE form will be printed along with an error if one has occurred.
Fault – After an error, the printer prints the error message and halts with a message in the LCD. Operator intervention is required to restart printing.
Host – Full error checking reported. Error messages are sent back to the host through the port based on the menu “Ret. Status Port” instead of being printed on paper.
Off – There is no error checking. Graphic elements such as alpha, line, barcode, etc., will be clipped if they are beyond the page boundaries.

VGL application does not print correctly
Product: T5r, P7000, L5XXX
Symptom
VGL application does not print correctly

Possible Cause
Configuration settings

Recommend Solution
Verify that VGL is loaded in the printer, and that VGL is the active IGP emulation
(If a P7000 config shows VGL as an enabled feature but “VGL” cannot be set as the Active IGP Emulation, reflash the printer.)

Print a hex dump of your job, and verify that the VGL Trigger Character (or ‘SFCC’) is correct. The default VGL SFCC is the caret: ‘ ^ ‘. In a hex dump it has a value of 5E, or 94 decimal. Note that some printers need the SFCC value entered in hex and some in decimal.

“Hex” is base-16 numbering, meaning hex: 5E is decimal: (5×16) + (14×1). The ‘E’ is a number in hex because you need 16 digits to count: {0,1,2,3,4,5,6,7,8,9,A,B,C,D,E,F}.

The SFCC is found in front of all VGL commands, such as ^PY which occurs once at the beginning of graphics and ^PN which occurs once at the end of graphics. Other common commands are ^M and ^T.

Another common SFCC on mini/mainframe systems is the logical not, ‘ ¬ ‘ which is usually translated as AA or AC in a hex dump, equal to 170 or 172 decimal. It doesn’t matter what the character looks like on the host, only what it looks like as it enters the
printer.

Another common problem with VGL is stray NULL characters in front of the graphics start command. If you are still having trouble, or a hex dump shows anything other than a line feed (hex 0A) in front of the start of graphics command ^PY, enable the option ‘Midline ^PY’ in IGP/VGL SETUP.

If you are having a problem with line spacing between forms due to line feeds beingsent by the host computer, some printers have an option called ‘Absorb After ^PN’ which will take out one line feed if enabled.

Prints garbage characters %-12345 at beginning of job
Product: T4M/SL4M or T5000r/SL5000r
Symptom
Prints garbage characters “%-12345X” at beginning of job.

Possible Cause
Printer is not configured for PJL sequence.

Recommend Solution
Possibility 1: Legitimate PJL commands are being sent to a printer which is not configured to understand them.

Solution 1: T4M/SL4M printers starting with 368490 v1.04K support PJL through an optional Memory Cartridge. T5000r/SL5000r printers starting with 368540 v1.18J support PJL through a menu selection in the standard software.

Check the printer configuration of a T4M/SL4M or T5000r/SL5000r to see if a firmware upgrade or hardware option is required.

The menu option is called ‘PJL Control’. It must be enabled to allow the printer to parse PJL strings. In the T4M, enable the ‘Admin User’ option then ‘PJL Control’ in the PRINTER SETUP menu. In the T5000r printer, enable the ‘Admin User’ option then ‘PJL Control’ in the PRINTER CONTROL menu.

(Earlier T5000/T5000e models cannot be configured to recognize PJL. The commands must be blocked at the host to prevent them from printing out.)

Possibility 2: The printer is installed in an Ethernet network, but is connected to a Hewlett-Packard print server such as a JetDirect unit through a parallel cable, and the print server is configured for a laser printer.

Solution 2: Consult the print server documentation, and configure the print server for an ASCII or Centronics interface. That will keep the print server from sending PJL commands.

My ribbon take-up just stopped turning
Product: T5, T5e, SL5e,T5r
Symptom
My ribbon take-up just stopped turning

Possible Cause
An interruption of electrical current between the Ribbon Take-Up Motor and the Controller.

Recommend Solution
Take the printer off-line and unlock the ENTER switch.
Press the MENU    key until the display reads QUICK SETUP.
Press the Down ▼ Arrow key until the display reads PRINT MODE.
Press the + or – Key until the display reads DIRECT and press ENTER.
Press the DOWN ▼ Arrow Key until the display reads SAVE CONFIG
Press the + or – Key to until the desired Configuration option is displayed then press ENTER.
Press the DOWN ▼ ARROW Key  until the display reads Power-Up Config
Press the + or – Key until the Configuration option displayed matches the SAVE CONFIG Configuration option then press ENTER.
Power the printer OFF and wait 30 seconds. Then power ON.
Now repeat Step 1 to 6, in Step # 4 change the PRINT MODE option back to TRANSFER.
When you change the PRINT MODE option back to TRANSFER and press ENTER the printer ribbon motors will turn, the ribbon will tighten eliminating any slack.
If the ribbon does not tighten then you will need to have the printer serviced.
To obtain service please call Printronix Technical Support or email us at support@printronix.com

How can I get my label to print correctly?
Product:  T5, T5e, T5r, SL5e, SL5r, T4M, SL4M
Symptom
How can I get my label to print correctly?

Possible Cause
Improper media loading
Printer not setup correctly
Recommend Solution
T5, T5e, T5r, SL5e, SL5r

To insure that your media is correctly loaded, follow the threading diagram on the inside of your printer’s cover.
For additional details on loading your media please refer to the appropriate User’s Manual.
To confirm that your printer is setup correctly:Be sure the printer is initialized, the media is loaded, the printer is offline, Enter key is unlocked. (Press the Down ↓ and Enter Keys together once and release)
Press the “Menu” key until the display reads “Quick Setup” or “Media Control”
Press the Down ↓ Arrow Key until the display reads “Label Length” (Please measure with a ruler if unknown)
If the Label Length is incorrect change using the “+” or “-“ key, then Press the Enter key to save.
Press the Down ↓ Arrow key until the display reads “Label Width” (Please measure with a ruler if unknown)
If the Label Width is incorrect change using the “+” or “-“ key, then Press the Enter key to save.
Press the Down ↓ Arrow key until the display reads “Gap Mark Sense”
If the Gap Mark Sense is incorrect change using the “+” or “-“ key, then press the Enter key to Save.
(Gap or Mark are used most frequently)
Press the Down ↓ Arrow key until the display reads “Calibrate/Run Calibrate”  Please Press the Enter key to run.
When completed the display will read “Sensed Distance X.XX” (e.g. 2.11 inches)
Confirm that the Sensed Distance is correct.
(The Sensed Distance is measured from the top of one label to the top of the next label, includes the gap)
If the Sensed Distance is incorrect then re-load the media and run the calibration again.
If the sensed Distance is still incorrect then contact printronix Technical Support.
Press the Down ↓ Arrow Key until the display reads “Save Config”
Please select the desired Config number (1-8 Possible Configurations), Press the Enter Key to save.
Press the Down ↓ Arrow Key until the display reads “Power-Up Config”
If the Power-Up Config number matches the Save Config number then Press the Enter Key to save.
If the Power-Up Config number does not match the Save Config number then using the “+”
Or “-“key, then Press the Enter key to save.
Power Off the printer, wait 30 seconds then power the printer back on.
Print the internal checkerboard test.
If the checkerboard pattern prints correctly and does not print in the gap then print your label job again and confirm it prints correctly.
If you have confirmed that your printer driver is correct, but your label still prints incorrectly then contact your Label Software Manufacturer.

Recommend Solution:
T4M, SL4M

To insure that your media is correctly loaded, follow the threading diagram on the inside of your printer’s cover.
For additional details on loading your media please refer to the SL4M/T4M User’s Manual.
To confirm that your printer is setup correctly:Be sure the printer is initialized, the media is loaded, the printer is offline, Enter key is  unlocked. (Press the Down ↓ and Enter Keys together once and release)
Press the “Menu”  Key until the display reads “Media Setup” and then Press Enter.
Press the Down ↓ Arrow Key until the display reads “Label Length” (Please measure with a ruler if unknown)
If the Label Length is incorrect change using the “Left” or “Right “ key, then Press the Enter key to save.
Press the Down ↓ Arrow key until the display reads “Label Width” (Please measure with a ruler if unknown)
If the Label Width is incorrect change using the “Left” or “Right“ key, then Press the Enter key to save.
Press the “Menu”  Key until the display reads “Sensor Setup” and then Press Enter.
Press the Down Arrow ↓ Key until the display reads “Gap/Mark Sensor”.
If the Gap/Mark Sensor selection is incorrect change using the “Left” or “Right” Key, then press the Enter key to Save.
(Gap or Mark are used most frequently selection)
Press the Down ↓ Arrow key until the display reads “Run Auto Cal/to Run Press “.  Please Press the Enter key to run.
When completed the display will read “Sensed Distance X.XX” (e.g. 2.11 inches).
Confirm that the Sensed Distance is correct.
(The Sensed Distance is measured from the top of one label to the top of the next label, includes the gap)
If the Sensed Distance is incorrect then re-load the media and run the run Auto Cal again.
If the sensed Distance is still incorrect then contact Printronix Technical Support.
Press the “Menu”  Key until the display reads “Configuration” and then Press Enter. Press the Down ↓ Arrow Key until the display reads “Save Config.”
Please select the desired Config number (1-8 Possible Configurations), Press the Enter Key to save.
Press the Down ↓ Arrow Key until the display reads “Power-Up Config.”
If the Power-Up Config number matches the Save Config number then Press the Enter Key to save.
If the Power-Up Config number does not match the Save Config number then using the “Left” Or “Right” key, then Press the Enter key to save.
Power Off the printer, wait 30 seconds, then power the printer back on.
Print the internal checkerboard test
If the checkerboard pattern prints correctly and does not print in the gap then print your label job again and confirm it prints correctly.
If you have confirmed that your printer driver is correct, but your label still prints incorrectly then contact your Label Software Manufacturer.

Product: P7000

Symptom

How can I get more life out of my P7000 ribbon?

Possible Cause

‘Ribbon End Life’ option can be set by user

Recommend Solution

The P7000 “Integrated Print Management System” uses unique barcodes on the ribbon spools to help the printer determine when a new ribbon has been installed.

The default ribbon life is factory-set. It is referred to as the “ribbon end point”. The printer monitors the printing activity, and displays the remaining life of the ribbon expressed as a percentage of the full life, 100% to 0%.

The ‘Ribbon End Point’ option in the PRINTER CONTROL menu allows the user to change the ribbon life. The default for this option is “Normal”. If the value is set darker, the end point will be reached sooner (while the ribbon is darker), and the ribbon will have less life. The darkest value is “Darker +6″. If the value is set lighter, the end point will be reached later (while the ribbon is
lighter), and the ribbon will have more life. The lightest value is “Lighter -10″.

Picking a new ribbon end point value causes the printer to calculate a new length of ribbon life. The printer takes into account the amount of printing that has already been done, and displays the percentage of the new life left as 100% to 0%.

To make a ribbon last longest before reaching the end point, set the end point for “Lighter -10″. The system cannot be disabled entirely. The “ribbon low” warning can be overridden or turned off, but eventually the printer will display the message “EXCESS RBN WEAR / Install New RBN”, indicating that the ribbon must be changed before printing can proceed.

(NOTE: The ‘ribbon low warning’, ‘ribbon low action’ and ‘ribbon end action’ options are set in the ADVANCED USER menu. Setting the ‘ribbon end point’ is done in the PRINTER CONTROL menu.)

If all printing is being done within 6.6” of the left margin, the ribbon may be installed “upsidedown” periodically by removing both reels and reinstalling each reel on the opposite hub from the original location. Each orientation of the ribbon is counted as a different ribbon by the printer, and the printer remembers the wear reading of a previously-installed side. Because the hammers track across the ribbon in a diagonal, printing only 6.6” of the paper width will remove ink from only half the height of the ribbon. It is best to turn the ribbon periodically instead of running the life down to 0% before swapping, to keep the tension in the fabric even. If printing is wider than 6.6”, more than half of the ribbon height is being used. If the ribbon is flipped under these circumstances, the area near the middle of the height of the ribbon will become excessively worn out because it will print twice as much. Be sure to keep the ribbon hubs clean while swapping; if the barcodes become dirty or damaged, the ribbon will become unusable.

Product: P7000

Symptom

BARCODE DAMAGED/ REVERSE RIBBON SPOOLS error message

Possible Cause

Barcode read error: The printer does not detect the presence of the ribbon bar code sensor

Recommend Solution

Following these steps in order to correct the problem:

  1. Power down the printer. Remove the ribbon, on the right ribbon hub, wipe the two lenses of the ribbon bar code sensor with a lint-free cloth or cotton swab.
  2. Power on the printer. If the message appears again, check the barcode labels on ribbon to see if there is damaged or ink smearing on barcode area, replace the ribbon if needed.
  3. Power on the printer. If the message appears again, power down the printer. Replace the ribbon bar code sensor with p/n 179526-901 Sensor Assy, Ribbon minder/Barcode. It will be necessary to update printer firmware to current Factory Release Level. Email Tech Support: support@printronix.com if the firmware needed.
  4. Power on the printer. If the message appears again, power down the printer and replace the controller board.

 

Product: P7000, T5000

Symptom: Configuring a printer with TN5250 emulation (AS/400)

Recommend Solution

Configuring PrintNet:

Start a telnet session to the Printronix printer: telnet <ipaddress printer>, login as “root”, no password is required. Then perform the following telnet commands:

store tn dest <destname> as400 <ipaddress of the as400>

store tn dest <destname> devicedesc <printer device name on the as400>

store tn dest <destname> autoconnect

save

reset

Wait ~1 minute for the printer to connect to the AS/400.

The <destname> is one of the logical destinations in the PrintNet adapter. (d1prn, d2prn, etc).
The <printer device name> is the name of the device that will be created on the AS/400.

With the AS/400 command wrkdevd, the new printer is listed.

Troubleshooting:

This installation procedure assumes that the PrintNet adapter is configured with the correct IP address, subnet mask, and gateway (if required). In addition you can also ping and telnet to the PrintNet adapter.
Print an E-net Test Page to verify the Ethernet settings.
(P5000, T5000, T4000) DIAGNOSTICS -> Printer Tests -> E-net Test Page -> Enter
(L55xx, L1524) DIAGNOSTICS -> Test Pattern -> E-net Test Page -> Enter

Do a DSPSYSVAL QAUTOVRT, and check the number of devices that can autoconfigure. A low number or zero may cause connection problems.

Product: P7000

Symptom

Corrupted NVRam due to an electrical disturbance.

Recommend Solution

Clear the NVRam. This returns the printer to its Factory default state.

Note: This procedure erases any stored configurations. If possible, print a configuration before performing this procedure.

  1. Turn the printer off. Hold down the [left arrow]+[down arrow] keys at the same time, and turn the printer on. Hold down the buttons for 10-15seconds, then release.When the LCD displays;
    BOOT DIAGNOSTICS
    PRESS ENTER
  2. Press [Enter]
  3. Press [left arrow] until MISC. TOOLS is displayed.
  4. Press [down arrow]
  5. Press [left arrow] until the display shows;MISC. TOOLS
    ERASE ALL NVRAM
  6. Press [Enter]
  7. Turn the printer off, wait about 10-15 seconds, turn the printer back on.
  8. Reload any configuration information.

 

Product: ALL printers with a parallel port

Symptom: Flashing a printer using a USB port

Possible Cause: New laptops do not have a parallel port

Recommend Solution

Upgrading the printer’s firmware from a USB port requires either an USB-to-Parallel cable, or a USB to USB printer cable (if the printer has a USB port). These cables are available from many manufacturers.
Note: Printronix does not supply this cable. Win2000/XP/2003/Vista automatically detects the cable, and installs the driver.

Creating the USB Port:

  1. Open the properties for any existing printer installed on the PC. View the ports currently installed on the Ports tab. You can spread the width of the Ports column to view the complete name of any USB ports already installed. Make note of the installed USB Ports.
  2. Connect the USB to Parallel adapter cable to the PC and allow Windows to install the adapter cable driver automatically, or manually install the driver as required. If this is the first USB cable connected, the printer will be assigned device name USB001. If there was already a USB port installed, the adapter cable will be USB002; etc.

Note: It is important to note the PC’s physical USB Port you used to create the new port. If you used a different physical port on the PC then a new USB port will be created leading to confusion.

Installing the Required Microsoft Loopback Adapter (Virtual):

Start the Windows hardware installation wizard (Control Panel -> Add Hardware) Windows will look for a new hardware device, but it will fail to find one, as you did not actually add anything. Select “Yes, I have already connected the hardware”. Scroll down to the bottom of the list on the next screen to “Add a new hardware device”. Select “Install the hardware that I manually select from a list (Advanced)” then select “Network Adapters” on the next screen. Select Manufacture -> Microsoft -> Network Adapter -> “Microsoft Loopback Adapter”. Select Next, and then Finished.

Note: Without the Loopback adapter installed you will get an error at step 7 below.

Firmware Upgrade Procedure:

  1. Before connecting the “USB to Parallel” cable to the PC USB port see “Creating a USB Port” above. Connect the “USB to Parallel” cable to the PC USB port, and then to the printer.
  2. Install the “Generic/Text” driver in Windows (if not previously installed).
  3. In the Generic/Text printer “Properties”, select the “Port” tab, and select USB00n for the port.
  4. In the Generic/Text printer Properties, select the “Sharing tab”, click on “Shared as” and note the Share_name of the printer here__________. (used in step 7).
  5. Get the Computer (PC) name. Go to “Control Panel” and double click on “System”. Click on the“Computer Name” tab. Note the Computer_name here__________. (used in step 7).
    Associate a virtual parallel port (lpt2) to the Generic/Text printer:
  6. Go to the DOS (command prompt).
  7. Type “net use lpt2: \\Computer_name\Share_name” <enter>.
    Note: This step will fail without the Loopback adapter previously installed.
    Transfer a flash file to the printer:
  8. Put the printer into download mode.
  9. Go to the DOS (command prompt).
  10. Extract the flash file from the .exe file. It should have a .prg extension.
  11. Type “copy/b filename.xxx lpt2:” <enter>
  12. There should be a visual indication, on the front panel of the printer, that the download has started.
  13. To delete the virtual lpt2 port type “net use lpt2: /delete” <enter>”

Product: P7000

Symptom: P7000 control panel is labeled with icons instead of words.

Possible Cause: The P7000 universal overlay no longer uses words to identify the keys.

Recommend Solution

The function of the P7000 control panel keys has not changed, but new printers have a “universal” overlay that uses icons as labels instead of words. The icons and the key functions are defined in the P7000 User’s Manual 178660 revision F. The icons and key locations are also defined below.

img-2

Product: Windows Vista 64-bit driver

Symptom

Can’t use wizard to install Vista 64-bit driver to Win 2003 Server. After installation, error message pops up.

Possible Cause

Possible problem with the installer. The driver needs to be manually installed.

Recommend Solution

To manually install the driver, do the following:

Create a subdirectory to hold the driver filesOpen a DOS CMD window and run the driver setup program with the command line parameter /EA dialog window will be displayed asking the user where to extract the driver files. Point to the
previously created subdirectory.After the files are extracted, run the Add Printer Wizard and chose “Have Disk”. Point to the
subdirectory where the driver files are extracted.

This procedure should install the driver.
If Windows can’t find a file during the driver install, search a subdirectory for the file Windows is looking
for.

Product: P7000, T5r, T4M, L7032

Symptom

How to make a PDF417 barcode fit in a given width, using PGL syntax.

Possible Cause

PDF417 barcode can be programmed to fit within a given space. The Wn parameter, which should set a maximum width, doesn’t work for some values of Wn. In these cases, the printing parameters used may result in PGL off-page errors.

Recommend Solution

The solution is to calculate the X-dimension that is required to produce a barcode with the desired maximum width. If an X-dimension of this value or smaller is used, the Wn parameter can be used to set the barcode maximum width. All printers have a minimum possible width Wn, based on the smallest Xdimension possible for the printer.

The PDF417 barcode must be at least 85 times as wide as the X-dimension. The Wn parameter is intended to force the barcode to be smaller than ‘n’ tenths of an inch. If a maximum width parameter Wn is smaller than 85 times the X-dimension parameter (or the default value of X-dimension if no parameter is used), then Wn is ignored and the barcode is printed at the default aspect ratio.
PDF417 can be printed on impact, laser and thermal Printronix printers. The PGL syntax is:

BARCODE
PDF417
[DIR;][X[D]n;][Y[D]n;]Hn|Wn;]|[ASPECT;h:w;]|[Rn|Cn;[Sn;][BFn;L;][DARK;]SR;SC
(D)data field(D)
STOP

The barcode is rectangular, made up of rows and columns. All the columns have the same width. Each row is the height of the “Y” parameter, and each column is 17 times the width of the “X” parameter. Note that Xn measures increments of 1/60″ and Yn measures increments of 1/72″, whereas XDn and YDn measure increments of printhead resolution which depends on the printer being used. The width of the “Xn” or “XDn” parameter is also known as the X-dimension. The X parameter and Y parameter are each optional. The default values are X1 and Y2, so the default X-dimension is 16.7 mils (1/60”).

The horizontal and vertical extents of the barcode can be limited in one of the following five ways. Only one of the five parameters is allowed in a given barcode definition. If none of the five are used, the barcode is printed with an aspect ratio (number of rows to number of data columns) of 2:1.

  • Hn; Height in 1/10” increments
  • Wn; Width in inches in 1/10” increments
  • ASPECT;h:w; Aspect ratio, height:width (NOTE: defaults to 2:1 if none of these are used)
  • Rn; Number of rows
  • Number of data columns (NOTE: each row contains 4 columns of overhead also, so C1 prints 5 total columns)

The barcode may be defined to have a maximum width in inches using the Wn parameter, where the width is n times 0.10”. However, there is always a minimum width as well. Every row contains four columns of overhead plus at least one column of data, and each column is exactly 17 times as wide as Xn or XDn. So the maximum width defined in Wn must be equal to or larger than the minimum length needed for data,
Wn >= (5 columns)*(17 X-dimensions per column)*(Xn inches per X-dimension).

When the X-dimension is expressed in printer dots and (dpi) is the dot per inch resolution of the printer,

Wn >= (5 columns *17 X-dimensions per column)*(XDn dots per X-dimension)/(dpi).

The default X-dimension parameter is “X1”, where the X-dimension is 1/60” or 0.017”. The minimum Wn for an X-dimension of 0.017” would be:
Wn = 5 * 17 * 0.017″ = 1.45″ therefore n=15 rounded up (15 tenths of an inch wide). This means an impact printer with a 16.7 mil hammer tip cannot produce a PDF417 barcode less than 1.45” wide.

On a 300 dpi printer, the X-dimension that would result in a maximum 1″ wide barcode is calculated as
follows:

W10 = 1.0″ max width >= 5*17*(XDn dots/300 dpi) therefore n <= 300/(5*17) or
n <= 3 since n is a whole number of dots. Use XD3;W10 in the barcode definition on a 300 dpi printer for an X-dimension of 10 mils and an overall width of under 1″.

If a barcode is printed using a Wn width parameter that does not allow enough room to include at least one data column at the given X-dimension, the Wn is ignored because the output is not possible. In this case, the barcode is printed at the default aspect ratio of two rows to every data column. This does not generate a PGL barcode error, and if the barcode fits on the page it will print. The width of the barcode depends on the data. The printed barcode may be quite a bit wider than the Wn parameter would
indicate, and could even extend off the form, generating a PGL off-page error. The solution is to calculate the maximum X-dimension that generates the desired width, then see if this X-dimension is allowed by design spec or is possible for the printer. It may be necessary to include the proper Xn or XDn parameter along with the Wn parameter to insure that the barcode will print as desired.

 

Alternate Epson Windows driver setup Product: P7000, P5000 Series Symptom Alternate Epson Windows driver setup. Possible Cause Resolves some compatibility issues with Windows applications. Recommend Solution For Windows 95/98/NT/2000/XP/2003/Vista/2008/Win7, switch the printer to “Epson” mode (from the front panel), Front Panel -> EMULATION -> Lineprinter+ -> Printer Protocol -> Epson*), Don’t forget to save it in the power-up config). and use the “Epson FX-1050″ driver that ships with Windows. Note: Windows Vista/2008/Win7 users select the “Epson FX Series (136)” driver. You should be able to print a good Windows test page.

Fonts are too large when printing from Microsoft IE Version 8 Product: P5XXX and P7XXX Symptom The fonts are too large and are not spaced properly when printing from Microsoft Internet Explorer Version 8 Possible Cause Microsoft Internet Explorer Version 8 affects all printers that print in a non-square resolution. Selecting a print mode within the printer driver that is square or nearly square will, in most cases, resolve the problem. Recommend Solution Change the printing resolution in Printronix Windows Driver to 120 x 144. See procedure below. On the Windows Driver Properties dialog, click on Printing Preferences On the Printing Preferences dialog, click on Advanced Under Graphics, click on Print Quality to get the drop down selection and select the 120×144 BEST resolution. Click OK and Apply to store the change.

img-1

 

Product: P7000

Symptom

P7000 print has wavy vertical lines

Possible Cause

Electronic timing value known as “phasing” could be incorrect.

Recommend Solution

Adjust the printer “phasing” to help create straight vertical lines.You must check and adjust hammer phasing if the controller board is replaced, the shuttle frame assembly is removed, or if the MPU is replaced.

Printing occurs as the shuttle moves horizontally in both directions. A vertical line is plotted by printing a dot as the shuttle moves left-to-right, then advancing paper the height of one dot and putting the next dot beneath the first as the shuttle moves right-toleft.
‘Phasing’ refers to the delay imposed on the timing of the shuttle’s return motion, so that the left-to-right dots and the right-to-left dots line up vertically. The value depends on the electronics in the shuttle, and varies from shuttle to shuttle. If the phasing is not
correct, vertical lines will appear wavy or zig-zagged.
A quick test to see if phasing is an issue is to enable the ‘Unidirectional’ mode in the PRINTER CONTROL menu. In Unidirectional mode, the printer only prints from one direction, so the phasing value is no longer used. Unidirectional print is approximately one-half normal print speed.

  1. Power on the printer, load paper and set top-of-form.
  2. If the printer is online, press the ON LINE key to place the printer offline.
    “OFFLINE / QUICK SETUP.” displays.
  3. On the control panel, press the UP + DOWN keys to unlock the ENTER key.
    “ENTER SWITCH UNLOCKED” briefly displays. (If “LOCKED” displays, simply press UP + DOWN again.
  4. Press the RIGHT key until “OFFLINE / PRINTER CONTROL” displays.
  5. Press DOWN.
  6. Press RIGHT until “PRINTER CONTROL / Unidirectional” displays.
  7. Press DOWN.
  8. Press RIGHT until “Unidirectional / Enable” displays.
  9. Press ENTER.
  10. Press ON LINE twice.
  11. Print a sample job or print a configuration listing, looking at the vertical strokes.

 

If print quality does not improve with Unidirectional, then there is some other issue. But if Unidirectional mode clears up the wavy print, disable Unidirectional and adjust the phasing.

THE PHASE PRINTER TEST

The Phase Printer test is located in the Diagnostics menu. It requires full-width (14 7/8″) paper. The test assumes the shuttle is installed correctly, with the proper gap.

Follow the steps below to start and stop the Phase Printer test. There are no specific values for this parameter, but if too large a value is selected, a timing error such as PAP FIFO UNDRFL* may result, and a smaller value must be tried.

NOTE: The printer must be printing the phase pattern of “H’s” when the phasing value is changed, or the new phasing value will not be written into memory. If the value is changed when not printing, the printer will return to its default phasing value when
powered off then back on.
*** PAY ATTENTION TO STEP 9 AND STEP 10. ***

  1. Load full width (14 7/8″) paper and set the top of form.
  2. Power on the printer.
  3. If the printer is online, press the ON LINE key to place the printer offline.
    “OFFLINE / QUICK SETUP.” displays.
  4. On the control panel, press the UP + DOWN keys to unlock the ENTER key.
    “ENTER SWITCH UNLOCKED” briefly displays. (If “LOCKED” displays, simply press UP and DOWN again. This is the default key combination. The lock/unlock key combination can be programmed by the user. If UP+ DOWN does not unlock ENTER, get the new key combination from the user.)
  5. Press the RIGHT key until “OFFLINE / DIAGNOSTICS” displays.
  6. Press DOWN. Press RIGHT until “DIAGNOSTICS / Printer Tests” displays.
  7. Press DOWN.
  8. Press RIGHT until “Printer Tests / Phase Printer” displays.
  9. Press ENTER. The display shows “Printer Tests / Phase Printer” and the test begins.
    The current phasing value is printed on the left of the printed pattern of all H’s.
    If the vertical bars of the H characters are wavy, go to step 10.
    If the H characters look normal, go to step 14.
  10. Press DOWN: The current phase index displays.
    Press DOWN again: An asterisk (*) appears next to the phase value.
  11. Press RIGHT to increase or LEFT to decrease the phasing index value, then press ENTER to activate the value as it prints.
  12. If the vertical bars of the H characters are wavy, go to step 11.
  13. Press UP twice: “Printer Tests / Phase Printer” displays.
  14. Press ENTER to stop the test.
  15. Press CLEAR. “OFFLINE / QUICK SETUP” displays.
  16. Press UP + DOWN (or the key combination set by the user).
    “ENTER SWITCH LOCKED” briefly displays.
  17. Press the ON LINE key to place the printer online.

NOTE: If you changed the phasing value, write the new phase value down and store it with the printer.

A possible testing scenario would be to start at a low phase (20) and test in increments of +20 until the quality improves. Then start a second test just below the point where the print quality improved, with an increment of +5, until the print quality shows improvement. A third pass with an increment of +1 could be taken from that point.

Product: ALL

Symptom

What cable do I use to connect a Printer to the Serial port on my PC?

Recommend Solution

Printer Serial port cable pinouts to an IBM-PC or equivalent.
PC-DB9 Printer-DB25
RX 2 ──────-──── 2 TX
TX 3 ──────-──── 3 RX
RTS 7 ┐
CTS 8 ┘
DSR 6 ─────-───── 20 DTR
GND 5 ─────-───── 7 GND

PC-DB9 Printer-DB9

*RX 2 ─────┐
*TX 3 ─────X-──── 2 RX
└───── 3 TX
RTS 7 ┐
CTS 8 ┘
DSR 6 ─────────── 4 DTR
GND 5 ─────────── 5 GND

PC-DB25 Printer-DB25

*TX 2 ─────┐
*RX 3 ─────X──── 2 TX
└──── 3 RX
RTS 4 ┐
CTS 5 ┘
DSR 6 ────────── 20 DTR
GND 7 ────────── 7 GND
PC-DB25 Printer-DB9

TX 2 ────────── 2 RX
RX 3 ────────── 3 TX
RTS 4 ┐
CTS 5 ┘
DSR 6 ────────── 4 DTR
GND 7 ────────── 5 GND

* 2 & 3 are crossed.
Note: Prefered handshake protocol is Xon-Xoff. Cable configuration will also work with DTR hardware handshake. Refer to printer manual for specific printer setups.

Product: P7000

Symptom

Troubleshooting a false paper out error.

Possible Cause

The form has black writing on the back side of the form.

Recommend Solution

The paper out sensor on the P7000 series printer is an optical sensor. If you are printing a pre-printed form that has writing on the back (think similar to a car rental contract) it will interfere with the paper out sensor, and cause a false paper out front panel error.
The solution is to order the ‘Black Back Sensor’ kit (part number 170172-001) from Printronix. This kit contains a replacement paper out sensor that accepts black back forms, as well as plain paper.

Product: P7000

Symptom

How to I configure the IP address on my printer?

Recommend Solution

The PrintNet IP address settings are set from the printer control panel. The procedure is described below.

You can set three IP parameters from the printer control panel. These parameters are located under the Network Setup menu. The available parameters are:

  • IP Address
  • Subnet Mask
  • Gateway

The procedure for changing any of the parameters is the same. The procedure for changing the IP Address is given here as an example. Use the same procedure for the other IP parameters.

  1. Make sure the printer is on and paper is loaded.
  2. Press the ONLINE key to place the printer in the OFFLINE mode.
  3. Unlock the Front Panel. (UP + DOWN Arrow keys at the same time.)
  4. Press the RIGHT arrow key until the LCD displays “NETWORK SETUP”).
  5. Press the DOWN arrow key to access the “IP Address” parameter.
    (and RIGHT arrow for the other parameters.)
  6. Press the DOWN arrow key to view the current IP Address.
  7. Press the DOWN arrow key to access the segments of the IP Address to be changed.
  8. Press the LEFT or RIGHT arrow key to select the segment of the IP Address to be changed.
  9. Press the DOWN arrow key.
  10. Press the LEFT or RIGHT arrow key to select the desired value.
  11. Press the ENTER key to make the selection. An asterisk appears to the right of the value.
  12. To program another segment, press the UP arrow key and you will be returned to step 7.
  13. When finished, go ONLINE to trigger the update.

The ethernet configuration is global to the printer, and takes effect immediately.

Product: ALL

Symptom

My paper/label size is not listed in my Windows driver.

Possible Cause

The windows driver defaults to standard paper sizes.

Recommend Solution

Create a custom paper size in Windows.

To CREATE a custom form, follow these steps:

  1. Navigate to the Control Panel, double-click Printers.
  2. Highlight the printer. On the File menu, click Server Properties.
  3. On the Forms tab, select the Create A New Form check box.
  4. Enter the settings for the new form.
    NOTE: When you set up a custom form, the margins, length, and width, cannot exceed the specifications for the installed printer. Printable regions must be adhered to with regard to margin limits for the printer and driver in use.
  5. Click Save Form or OK.

To USE the new form as the default form, follow these steps:

Windows 2000/XP/2003

  1. In Control Panel, double-click Printers.
  2. Right-click the printer you want to select, and then click Properties.
  3. On the General tab, click Printing Preferences.
  4. Click Advanced, and then in the Paper Size dropdown menu, select the custom form size.
  5. Click OK.

To use the new form from a PROGRAM, follow these steps:

  1. In the program, click Print.
  2. In the Print dialog box, click Properties.
  3. In the Paper Size box, click the new form.

Product: All

Symptom

My printer will not print

Probable Cause

AC Power, OFFLINE, Communications, Host Status

Recommend Solution

  • AC Power
    • Make sure the power cord is plugged into a known live power source.
    • Check the printer’s control panel to see if any lights or LED’s are on. Do you hear any noise from the printer’s cooling fan?
    • Check the printer’s control panel to see what message(s) appear on the LCD display.
  • ONLINE
    • Check the printer’s control panel to confirm that the LCD display reads “ONLINE”
    • If the display reads “OFFLINE” then press the ONLINE key.
  • Data Cable(s)
    • Check the rear of the printer to see if the data cable(s) are plugged in.
      There are primarily 4 types of Connections with associated cables:

      • Network – this cable looks like a telephone jack you would see in your home but slightly larger. It has 2 lights (LED’s), 2 small white switches.
        Note:
        If you have a network cable, check the two status LED’s. When the Network Interface Card (NIC) is working normally, one of the LED’s will be on solid green, while the other will blink On/Off in 2 second intervals.
      • Parallel – also known as Centronics, is a D-shaped connector with a rectangular shaped Area  removed from the center.
      • Serial – also known as RS-232 has either and 9-Pin (DB-9) connector or a 25-pin (DB-25) connector
      • Coax /Twinax (CT) – has 2 connectors on a single board. The one connector is D-shaped 15-pin connection for Twinax and a round barrel shaped connector (BNC) adjacent for Coax.
        Note:
        The Twinax/Coax connections are frequently used for Host Computer systems such as the IBM AS 400 and Mainframes.
  • Internal Self Test
    • Run an internal self test on the printer
    • Confirm that the self test page contains readable text and or graphics.
  • Error Message
    • Check the LCD on the control panel for any error messages.
    • If the LCD reads “Paper Out” or “Paper Not Detected” then load paper.
    • If the LCD reads “Paper Jam” then remove all paper from the printer, and reload.
    • Check the User’s Manual for a complete list of error messages.
  • Host Data
    • Check the print job status on your host (sending) computer. Does it show a print job in progress or no jobs waiting?
    • If a print job is waiting then press the ONLINE key, the LCD will read OFFLINE/Data In Buffer
      eject the last page of the print job.
  • Printer Reset
    • Turn the printer off, wait 30 seconds then turn the power back on.
    • Check to see if there are lights on, no error messages on the LCD.
    • If none of the above steps resolves the issue please call Printronix Technical Support

Product: P7000, T5/SL5, T4M/SL4M

Symptom

Why does my IP address keep changing?

Probable Cause

When your IP address has changed, it’s usually a result of your static IP address being over-written when one or more of the following network protocols are active:
DHCP (Dynamic Host Control Protocol), BOOTP (Bootstrap Protocol), RARP (Reverse Address Resolution Protocol)

Recommend Solution

To correct this, please make the changes discussed in the procedure below:
To assign a static IP address, turn off rarp, bootp and dhcp on the adapter.
Procedure for 10/100base Printnet adapter; (2 dip switches)
1. Telnet to the adapter. Login = root, password = [enter key]
Telnet commands are;
store tcpip 1 opts -rarp -bootp -dhcp
save
reset
Wait 2 minutes for the adapter to reset.
Enter in the IP address, Subnet Mask and Gateway(if required) from the front panel.

Procedure for 10base only Printnet adapter; (3 dip switches)
1. Telnet to the adapter. Login = root, password = [enter key]
Telnet commands are;
store tcpip 1 opts -rarp -bootp
save
reset
Wait 2 minutes for the adapter to reset.
Enter in the IP address, Subnet Mask and Gateway (if required) from the front panel.

unlock-control-panel

P5, P7, L1524, L5XXX

UP ▲ + DOWN ▼ Arrow Keys

The ENTER switch must be unlocked to change printer settings.
The default at power-up is the “LOCKED” state. If the ENTER switch has been locked, you must unlock it before the printer will accept the new parameter setting. Press UP and DOWN simultaneously to toggle between lock and unlock.

When ENTER switch is unlocked, the display will momentarily flash:

ENTER SWITCH
UNLOCKED

T5e, T5r, SL5e, SL5r

DOWN ↓ + ENTER Keys

By default, the ENTER key is “locked” when the printer is turned on. The purpose of this is to prevent accidental changes to the configuration menu. If you press the ENTER key when the key is locked, the message ENTER SWITCH LOCKED is displayed on the LCD for one second, and the value will not be selected.

To unlock the ENTER key, press the DOWN ↓and ENTER keys simultaneously.
This toggles the enter lock function.

If this function is performed while the ENTER key is locked, the message ENTER SWITCH UNLOCKED will be displayed for one second, and the ENTER key will be unlocked.

If this function is performed while the ENTER key is unlocked, the message ENTER SWITCH LOCKED will be displayed for one second, and the ENTER key will be locked.

When the ENTER key is pressed (with the ENTER key unlocked), the value displayed is entered and the configuration is changed immediately.

T4M/SL4M

DOWN ▼ + ENTER Keys

To select an option, you need to press the ENTER key. By default, however, the ENTER key is “locked” when the printer is turned on to prevent accidental changes to the configuration menu.

If you press the ENTER key when the key is locked, the message “The ENTER KEY IS LOCKED” displays on the LCD for one second and the value will not be selected.

To unlock the ENTER key, press the DOWN ↓ key + ENTER keys simultaneously (if the combination keys have not been otherwise reconfigured). This toggles the ENTER/LOCK function.

If this function is performed while the ENTER key is locked, the message “The ENTER KEY IS UNLOCKED” displays for one second, and the ENTER key will be unlocked.

If this function is performed while the ENTER key is unlocked, the message “The ENTER KEY IS LOCKED” displays for one second, and the ENTER key will be locked.

When you press the ENTER key (with the ENTER key unlocked), you select the value or option that displays. An asterisk displays after the value you selected, and the configuration is changed immediately.

Corrupted NVRam due to an electrical disturbance (T4M,SL4M)
Product: SL/T4M
Symptom
Corrupted NVRam due to an electrical disturbance

Recommend Solution
Clear the NVRam. This returns the printer to its Factory default state.

Note: This procedure erases any stored configurations. If possible, print a configuration before performing this procedure.

Turn the printer off. Hold down the [left button]+[bottom button] keys at the same time, and turn the printer on. Hold down the buttons for 10-15seconds, then release.

When the LCD displays;

BOOT DIAGNOSTICS
PRESS ENTER
Press [Enter]
Press [bottom button] until MISCELLANEOUS TOOLS is highlighted.
Press [Enter]
Press [bottom button] until ERASE ALL NVRAM is highlighted.
Press [Enter]
Turn the printer off, wait about 10-15 seconds, turn the printer back on.
Reload any configuration information.

Problem configuring the Wireless parameters
Product: SL/T4M Thermal Printer
Symptom
Problem configuring the Wireless parameters because the SL/T4M does not have dual nic capability.

Recommend Solution
Use a PTX Setup file to configure the ethernet parameters.

Below is an example script;
*******************************************************
Edit this example script below for your site. Copy the script to the printer’s parallel port in normal Online mode.
Example: >copy/b filename.ext lpt1:
All nic commands are listed in the PrintNet User manual.
—- remove this header before sending to the printer —-
!PTX_SETUP
NIC_SETUP

store tcpip 2 opts -rarp -bootp dhcp
store tcpip tcp rxwin 4096
store tcpip tcp opts -keepalive

store ifc 2 wlan profile 6
store ifc 2 wlan auth open

store ifc 2 wlan ssid YourSSID

store ifc 2 wlan key 1 D1C2-B3A4-9586-7768-594A-3B2C-1D
store ifc 2 wlan defkey 1

store pping opts enable
store pping period 2
store pping packet 2

set sysinfo module -netbios

save

reset

END_NIC_SETUP

PTX_END
******************************************

How do I set the IP address on my printer?
Product: SL/T5000r
Symptom
How do I set the IP address on my printer?

Recommend Solution
The PrintNet IP address settings are set from the printer control panel.

You can set three IP parameters from the printer control panel. The available parameters are:

IP Address
Subnet Mask
Gateway (optional)
The procedure for changing any of the parameters is the same. The procedure for changing the IP Address is given here as an example. Use the same procedure for the other IP parameters.

Make sure the printer is on and paper/ribbon is loaded.
Press the PAUSE key to place the printer in the OFFLINE mode.
Unlock the Front Panel. (DOWN Arrow + ENTER keys at the same time.)
Press the MENU key until the LCD displays “ETHERNET ADDRESS.”
Press the DOWN arrow key to access the first segment of the IP address to be changed. (Or press DOWN arrow again to scroll through the Subnet and Gateway segments.)
Press the + (plus) or – (minus) keys to change the segment.
Press ENTER to make the selection. An asterisk appears to the right of the value.
If other IP address segments need to be changed, go to step 5.
When Finished the [Pause] key twice to go ONLINE. This burns the IP information into the printer.
The ethernet configuration is global to the printer, and takes effect immediately.

Not all the front panel menus are displayed (SL5,T5)
Product: SL/T5000r
Symptom
Not all the front panel menus are displayed.

Possible Cause
The ‘Admin User’ menu is disabled.

Recommend Solution
Enable the ‘Admin User’ menu. From the front panel unlock the front panel by pressing the [Enter key]+[down arrow key], at the same time. Press the menu key until “Printer Control” is displayed. Press the [up arrow] until “Admin User” is displayed. Press the [right arrow] until “Enabled” is displayed, and press the [Enter key]. You can make the change permanent by saving the configuration under the “Configuration Control” menu, or you will be given the opportunity to save the setting when you put the printer back online.

Not all the front panel menus are displayed (SL4,T4M)
Product: SL/T4M
Symptom
Not all the front panel menus are displayed

Possible Cause
The ‘Admin User’ menu is disabled.

Recommend Solution
Enable the ‘Admin User’ menu. Unlock the front panel by pressing the [Enter key]+[down button], at the same time. Navigate to the “Printer Setup” menu, press [Enter], and press the [up button] until “Admin User” is displayed. Press the [right button] until “Enabled” is displayed, and press the [Enter key]. You will be given the opportunity to save the setting when you put the printer back online.

My barcode looks good but it has a failing grade
Product: SV100/SV200
Symptom
My barcode looks good but it has a failing grade

Possible Cause
Defects in the barcode printing process

Recommend Solution
The SV (ANSI) Parameters define the overall grade for a barcode. The lowest grade of all the parameters defines the Overall Grade for the barcode. Even though a barcode may appear to be of good quality to the human eye, many times if we examine it more closely we will find previously undetected defects. Below is a brief list of some of the possible defects and causes for a Typical Thermal printer.

SV 100/200 Validator parameters.

Low Decodability Grade

If avg. bar deviation is good, then there could be a failed print head element on the side of one of the bars in the code when codes are printed in picket fence orientation.
If avg. bar deviation is too + or -, then the heat setting may not be correct. Too far + means too high of heat.
Print head may be dirty, causing ribbon “smudge”
Bad barcode layout (usually created by graphics command rather than the printer language barcode command)
SV mounted at wrong distance – therefore out of focus. (This can be checked by ensuring the X dimension analysis matches the code’s X dimension. If X is correct, focus is not the problem.)
Low Defects Grade

A failed print head element is located inside a bar of the code (white stripe) when codes are printed in picket fence orientation.
Dirty print head or “smudge”
Rough edges on the bars of codes printed in ladder orientation
“Rough” textured or metallic type media
Low Print Contrast

Dark or specular (shiny) media
Direct thermal media not compatible with 660 nm wavelength – bars are not low reflectance
No read Condition

Ribbon wrinkle
Failed print head element(s) large enough to cause enough damage to make the barcode un-decodable
Print speed too fast for SV scan rate
Multiple Reads

Damaged code where SV finds the code, loses the code, and then senses it again. (This can be diagnosed with number of scans.) Damage can occur with ribbon wrinkle, ribbon/media mismatch, “hole” in the ribbon, too low heat setting, etc.
SV gain and offset adjustment not optimum for robust reading of the particular media

General Comments

The best quality is achieved with the most minus avg. bar deviation that creates the maximum Decodability calculation
Modulation can be adversely affected by out of focus – see Decodability e. above
Parameters like Modulation and Rmin/Rmax are more media dependent or beam size vs. X dimension dependent. Therefore these may not be good indications of printer performance.

No Applicator Mode 6 in Zebra XiIII Plus Menu
Product: SV100/SV200
Symptom
No Applicator Mode 6 in Zebra XiIII Plus Menu

Possible Cause
Firmware Has Not Been Downloaded

Recommend Solution
Zebra XiIII Plus Firmware Installation Procedure

NOTE: Print a copy of these instructions and refer to it during the firmware installation.

System requirements: WINDOWS or DOS based P.C. 3 MBytes free hard drive space

Important:

The file must be uploaded to the printer through a copying method that does not add to or alter the ASCII file in any way!

This process will overwrite the earlier software version currently installed in your printer.

Preparing the Printer for Upload:

For Printer currently with Firmware V60.XX.XX:
Do not hold the + / – or < / > (black oval) buttons while powering up as you may have been instructed to do with previous versions of firmware. If you hold these buttons during power up and enter the powerdownload mode, the upgrade may be unsuccessful.

For Printer currently with Firmware V4X.XX.XX (pre- V60):
With the power turned OFF, press and hold the two black oval buttons located directly under the LCD while powering ON the printer. When the PAUSE LED comes on, release the buttons.
This will set the printer into download mode.
*Note: The LCD display will be blank at first – this is normal. You will see status messages displayed once the files begins to load within the printer.

Directions for uploading from the Windows environment:

Save the file (SPxxxx.ZPL) to an appropriate working directory on the hard drive (the root C:\ drive may be easiest).
Open a Command Prompt Window (Go to RUN…, type “command” – do not use “cmd” it is not the same thing) and change to the directory containing the SPxxxx.ZPL file.
Copy the file (SPxxxx.ZPL) directly to the printer:
• Instructions below include examples for Parallel, Network or Serial (slowest option) download
options.
• USB is considered a “virtual port” only supported within Windows; and is, therefore, not a
supported download method.
Parallel: To send file through the parallel port, type: COPY SPxxxx.ZPL LPT1 then press Enter.
Serial: To send the file though a com port, COM1 for example, you need to set the communications
parameters on the port first, then copy the file:At the prompt, type: MODE COM1 57600,N,8,1,X then press Enter. (where “57600” is the baud rate.
This can also be whatever value matches the printer’s current settings: 19200, 9600, etc).
Type: COPY SPxxxx.ZPL COM1 then press Enter.
Once the firmware has been uploaded to the printer, the printer will reset. A configuration label will usually print automatically (if not, print one manually by holding in the ‘Cancel’ button for 6 or 7 seconds as you turn the power on). Confirm that the firmware version on the label matches the version downloaded.
Network: To send file through a network connection via FTP File Transfer Protocol from DOS:

Prepare the printer as described in the first step on the first page and copy the file to the desired directory location.
Go to a Command prompt and change to the directory where the firmware file is stored.
From the Command prompt Type: ftp <space> <ip address of the destination printer> <enter>
Press <enter> again.
You will then see the FTP prompt: FTP>
Type: put <space> < spxxxx.zpl > <enter>
The file is now sent to its destination.

Example: put spxxxx.zpl <enter>

Note: FTP is case sensitive, use lower case…

No Applicator Mode 6 in Zebra XiIII Menu
Product: SV100/SV200
Symptom
No Applicator Mode 6 in Zebra XiIII Menu

Possible Cause
Firmware Has Not Been Downloaded

Recommend Solution
Zebra XiIII Firmware Installation Procedure

NOTE: Print a copy of these instructions and refer to it during the firmware installation.

System requirements: WINDOWS or DOS based P.C. 3 MBytes free hard drive space

Important:

The file must be uploaded to the printer through a copying method that does not add to or alter the ASCII file in any way!

This process will overwrite the earlier software version currently installed in your printer.
Preparing the Printer for Upload:

With the power turned OFF, press and hold the two black oval buttons located directly under the LCD while powering ON the printer. When the PAUSE LED comes on, release the buttons.
This will set the printer into download mode.

*Note: The LCD display will be blank at first – this is normal. You will see status messages displayed once the files begins to load within the printer.

Directions for uploading from the Windows environment:

Save the file (SPxxxx.ZPL) to an appropriate working directory on the hard drive (the root C:\ drive may be easiest).
Open a Command Prompt Window (Go to RUN…, type “command” – do not use “cmd” it is not the same thing) and change to the directory containing the SPxxxx.ZPL file.
Copy the file (SPxxxx.ZPL) directly to the printer:
**Instructions below include examples for Parallel, Network or Serial (slowest option) download options.
Parallel: To send file through the parallel port, type: COPY SPxxxx.ZPL LPT1 then press Enter.
Serial: To send the file though a com port, COM1 for example, you need to set the communications parameters on the port first, then copy the file:At the prompt, type: MODE COM1 57600,N,8,1,X then press Enter. (where “57600” is the baud rate.
This can also be whatever value matches the printer’s current settings: 19200, 9600, etc).
Type: COPY SPxxxx.ZPL COM1 then press Enter.
Once the firmware has been uploaded to the printer, the printer will reset. A configuration label will usually print automatically (if not, print one manually by holding in the ‘Cancel’ button for 6 or 7 seconds as you turn the power on). Confirm that the firmware version on the label matches the version downloaded.

Network: To send file through a network connection via FTP File Transfer Protocol from DOS:

Prepare the printer as described in the first step on the first page and copy the file to the desired directory location.
Go to a Command prompt and change to the directory where the firmware file is stored.
From the Command prompt Type: ftp <space> <ip address of the destination printer> <enter>
Press <enter> again.
You will then see the FTP prompt: FTP>
Type: put <space> < spxxxx.zpl > <enter>

The file is now sent to its destination.

Example: put spxxxx.zpl <enter>

Note: FTP is case sensitive, use lower case.

Using PrintNet Enterprise to transfer data files for printing
Product: All, PrintNet Enterprise
Symptom
How can PrintNet Enterprise be used to transfer data files for printing?

Possible Cause
Use the macro facility of PrintNet Enterprise to send data files to the printer to be printed.
IMPORTANT: This is not the way to download flash files or program files.

Recommend Solution
The macro feature of PrintNet Enterprise Suite can be used to print a data file by sending the file over Ethernet or serial COM1 to a printer.

In the ‘File’ menu, select ‘Preferences’.
In the Preferences window that pops up, select the ‘Macro Setting’ tab.
If using Ethernet:
On the ‘Macro Setting’ tab, on the ‘General’ subtab, set ‘Printer Port’ to “Network”
Check the box labeled “Use selected network printer”
or on the ‘Network’ subtab fill in the Ethernet address to always use.
If using serial:
On the ‘Macro Setting’ tab, on the ‘General’ subtab, set ‘Printer Port’ to “COM1″
On the ‘Serial’ subtab, set the serial properties.
Click “OK”.

To set up a file to print:

Select your printer.
Open the menu ‘Utilities’
Select ‘Macro Utility’.
On one of the macro lines, press the button labeled ‘Configure’.
In the window that pops up:
Check ‘Print from file’
Press the ‘Browse’ button.
Browse and select your file to print.
Click “OK”.
Note that the button labeled with a macro number changes to display the file name.

To print the file, press the button displaying the file name.

If you save the PNE configuration, the macro menu will be set up for you for next time.

img-3

TCP-IP printing from (Open) VMS
Product: PrintNet ALL
Symptom
TCP/IP printing from (Open) VMS

Recommend Solution
Use TELNETSYM for printing.
(Note: Do not use DCPS as it requires a Postscript printer).

The setup of the queue should be:

INIT/QUEUE name /ON=vmsnode::”ip-addr:9100″ /PROCESSOR=UCX$TELNETSYM /START

Where ip-addr is the IP address of the printer, and 9100 is the port number.

Sometimes there is a need to change the ucx$telnetsym to an 8-bit clean raw TCP type connection with the command:

DEFINE /SYSTEM UCX$TELNETSYM_RAW_TCP 1

Sometimes the print queue stalls if the job is spooled for more than 3 minutes.

To resolve this problem put the VMS commands:

DEFINE/SYSTEM/NOLOG UCX$TELNETSYM_IDLE_TIMEOUT “0 00:00:15.00”
DEFINE/SYSTEM/NOLOG UCX$TELNETSYM_RETRY_INTERVAL “0 00:00:30.00″

into the VMS host’s startup file. This command can also be typed in at the VMS prompt to set the retry interval without having to reboot the host.

If using TCPIP V5 or greater, the following also works;

$ init –
/que queue_name –
/on=VMSnode::”ip-addr:9100″ –
/process=TCPIP$TELNETSYM –
/start
$!

Tru64 Unix TCP-IP Network Printing using socket connection
Product: P7000, SL/T5000, SL/T4M with PrintNet
Symptom
Tru64 Unix TCP/IP Network Printing using socket connection

Recommend Solution
The PrintNet adapter uses port 9100.

Requires Tru64 UNIX V4.0a or later.

Example printcap file:

lp|lp0|0:\

:ct=tcp:\
:af=/usr/adm/lpacct:\
:if=/usr/lbin/printfilter:\
:lf=/usr/adm/lp0err:\
:lp=@printer_ip_name/port_9100:\
:mx#0:\
:of=/usr/lbin/printfilter:\
:pl#66:\
:pw#80:\
:rw:\
:sd=/usr/spool/lpd0:\
:xf=/usr/lbin/xf:\
Replace /usr/lbin/printfilter with the appropriate print filter. Compaq recommends the Generic filter.

The printer_ip_name is the printer name in the etc/hosts file or the IP address of the printer.

The /etc/services file must be updated to include the printer port/socket number. In this example the printer uses port 9100 so the following /etc/services entry was added.

port_9100 9100/tcp
Important: The name port_9100 is user definable. If a 9100/tcp entry exists, use the name previously defined. Don’t create a second entry. The port number is printer specific. The PrintNet

Configuring a printer on a Tandem host via TCPIP
Product: P7000, SL/T5000, SL/T4M with PrintNet
Symptom
Configuring a printer on a Tandem host via TCPIP.

Recommend Solution
Tandem systems support LPR printing via TCP/IP. Below is an example setup.
In the example below, the most important parts are the PORT and the QUEUENAME fields. The PORT
must equal 515, which is the LPR port, and the QUEUENAME must equal a destination on the PrintNet
adapter.

 

DEVICE
$PSMMS02

CONTYPE
=TCP/IP

ADDRESS
=xxx.xxx.xxx.xxx

PORT
=515

TCP/IP-A
=$ZTC4

PROTOCOL
=LPD1179

TIMEOUT
=60000

DEVTYPE
=LU1

QUEUENAME
=d1prn

DEVICE:
$PSMMS02

STATE:
OFF LINE

LAST ERROR:
%004214

EXCLUSIVE:
ON

FIFO:
ON

HEADER:
OFF

TRUNCATION:
OFF

DRAINING:
NO

PRINTING JOB:
NONE

PARM:
1024 (%2000)

PROCESS:
$LPTC4

RETRY:
5

TIMEOUT:
-1

SPEED:
100

WIDTH:
-1

FORM:
RESTART: 60

DEVRESET:
OFF

DEVTYPE:

STARTOFF:
OFF

ENDFF:
OFF

CHARMAP:
NONE

PREXLATE:
OFF

LUTOFVALUE:
CRFFCR

LUEOVALUE:
CRLF

LUEOLWHEN:
LT132

LOCATION
FLAGS DEVICE
FONT
#B05MMS.DEFAULT
$PSMMS02

Configuring Email alerts
Product: ALL with PrintNet
Symptom
Configuring Email alerts

Recommend Solution
Power on the printer.
Type in “telnet <IP ADDRESS>” and press enter.
Type in as username “root” and press 2 × enter.
Type in “set logpath l1 port email” and press enter.
Type in “set dest d1prn logpath l1″ and press enter.
Type in “set sysinfo email <username>@<ipaddress mail server>” and press enter.
<username> is the name before the @ sign for example xyzuser@printronix.com then the username is
xyzuser.
<ipaddress mail server> is the ipaddress of the mail server that can handle SMTP mail.
Type in “set logpath l1 type job user ioport cksum printer” and press enter.
job : this will sent regarding job ID, username, etc
user : user ID with three messages per job about start and finish
cksum : 16-bit checksum value to confirm integrity of data printed
printer : for special printer feedback
ioport : printer error messages determined through the parallel port pins
Type in “save” and press enter.
Type in “reset” and press enter.

Last page does not eject from printer
Product: PrintNet
Symptom
Last page does not eject from printer, and interface is Ethernet using the PrintNet adapter.

Possible Cause
Job could be missing a final ‘form feed’ command.

Recommend Solution
Add a form feed using the ‘trailer’ feature.

The PrintNet adapter has eight data ports, 9100 through 9107.
Each port has a “destination” (or “queue”), and each destination has a “model”.
By default, port 9100 is assigned destination/queue name “d1prn” and model “m1″.

The model defines how the print job will be processed as it passes through to the printer.
Models are a set of filters that can be used to modify the print data stream.

The model can be assigned a “trailer” consisting of a form feed. When the Ethernet port closes, a form feed will be issued and the print job will eject paper to the next top-of-form.

It is easy to assign a form feed with a web browser. Using telnet, a complex string of hex bytes or variables can be programmed and documented.

METHOD 1 – browser:
Log into the NIC using a web browser. The web address is the IP of the NIC.
Select ‘Configuration’ and log in.
The user name is ‘root’, without the quotes, in lower case.
The password is blank; just ignore the field.
Select ‘Print Model’.
Verify the model (“m1″ is the default model for port 9100)
Pick the ‘formfeed’ trailer from the pull-down list.
NOTE: Erase the trailer by setting all trailer values to NULL at this point.
Press the ‘Submit’ button at the bottom of the page.
Select ‘System’ menu function at the top of the page.
Press ‘Reboot’ button. Indicate that you are sure by pressing ‘Yes’.

METHOD 2 – telnet:
[Note: Type the values in single quotes, not the quotes themselves, and press Enter.]

Open a telnet session with the NIC.
Open a DOS window (cmd.com) and/or run telnet using the IP address of the NIC.
Login name is ‘root’ in lower case, password is empty (Enter key only).
To see the current trailer for model m1, type ‘list model m1′.
To set a trailer of “form feed” for model m1, type ‘set model m1 trailer 0x0c’
0x0c is the numerial value of a form feed character
“Form feed” is also pre-defined as variable $FF, so you could type ‘set model m1
trailer $FF’
To clear the trailer for m1, type ‘set model m1 trailer’
After making all changes, type ‘save’ then type ‘reset’.
The NIC will reset and the printer will cycle power.

Migrate flash files between printers
Product: ALL PrintNet
Symptom
Migrate flash files between printers. Flash file can contain TrueType font, stored form, CST, etc.

Possible Cause
Use Printnet Enterprise Suite, v3.12D or later.

Recommend Solution
You may wish to transfer some stored files between printers, such as TrueType fonts, stored forms or a CST bundle. The files to be transferred must be compatible with the destination printer.
In order to transfer the files, use the Flash File Manager feature of PrintNet Enterprise Suite. Collect the file or files from the source printer, and save into a file that is stored on the PC running PrintNet Enterprise Suite. Then the saved file can be copied to one or more printers using PrintNet Enterprise Suite.

In PrintNet Enterprise Suite, select the ‘from’ printer having the desired files.
In the ‘Applications’ menu, open ‘Flash File Manager’, and press the ‘Get File Info’ button.
Mark all the files to save, by using Ctrl-left-click with the mouse.
Press the ‘Upload’ button to upload the files to the host PC.
Press the ‘Save As’ button to give a filename to the saved set of files from the printer. Make sure the file has an extension of PFF.
Close the ‘Flash File Manager’ window.
Attach a Download icon to the ‘to’ printer that will be getting the files.
Double click the Download icon and browse to the saved flash file with the extension PFF located on the PC running  PrintNet Enterprise Suite. Close the Download icon window.
Select the ‘to’ printer.
In the ‘Applications menu’, open ‘File Download’.
Verify that the ‘Flash Files’ file-type box is the only one checked.
Press the ‘Start’ button to start the download.
Close the ‘File Download’ window when the operation is complete.

Check printer contents by accessing the ‘Flash File Manager’ window or the Stored File
List section of the configuration on the destination printer.

Need to switch emulations
Product: PrintNet
Symptom
Need to switch emulations, and interface is Ethernet using the PrintNet adapter.

Recommend Solution
Save multiple configurations, each with its own emulation. Then assign eachconfiguration to one of the ‘print models’ in the PrintNet adapter.

The PrintNet adapter has eight data “ports”, 9100 through 9107.
Each port has a “destination” (or “queue”), and each destination has a “model”.
By default, port 9100 is assigned destination/queue name “d1prn” and model “m1″.

The model defines how the print job will be processed as it passes through to the printer.
Models are a set of filters that can be used to modify the print data stream.

The model can be assigned one of the eight saved configurations “1” through “8”, or the factory configuration, represented by “0”. When a job comes in on the port to which that model is assigned, the appropriate configuration is loaded before printing starts. Any config can be assigned to any model.

For example, save a PGL configuration as #1 and a ZGL configuration as #2.
Then set model m1 with config 1, and set model m2 with config 2.

Then, when the user prints to IP:9100 or prints to destination d1prn, config 1 will load and the printer will be configured for PGL.

On the other hand, when the user prints to IP:9101 or to destination d2prn, config 2 will load and the printer will be in ZGL mode.
METHOD 1 – browser:

Log into the NIC using a web browser. The web address is the IP of the NIC.
Select ‘Configuration’ and log in.
The user name is ‘root’, without the quotes, in lower case.
The password is blank; just ignore the field.
Select ‘Print Model’.
Verify the model (“m1″ is the default model for port 9100)
Pick the Configuration Number from the pull-down list.
Allowable values are 1-8, Factory, (None)
Press the ‘Submit’ button at the bottom of the page.
Select ‘System’ menu function at the top the of page.
Press ‘Reboot’ button. Indicate that you are sure by pressing ‘Yes’.

METHOD 2 – telnet:
[Note: Type the values in single quotes, not the quotes themselves, and press Enter.]

Open a telnet session with the NIC.
Open a DOS window (cmd.com) and/or run telnet using the IP address of the NIC.
Login name is ‘root’ in lower case, password is empty (Enter key only).
To see the current config for model m1, type ‘list model m1′.
To set model m1 to config #1, type ‘set model m1 config 1′
There is no space in “m1″ but there is a space in “config 1″
To set model m1 to config #4, type ‘set model m1 config 4′
Do not load a configuration that has not been saved yet!
To set model m1 to the factory config, type ‘set model m1 config 0′
To clear the config for m1, type ‘set model m1 config’
After making all changes, type ‘save’ then type ‘reset’.
The NIC will reset and the printer will cycle power.

How to capture an electronic job file
Product: All
Symptom
How to capture an electronic job file using PrintNet Enterprise Suite

Possible Cause
When the user wants to troubleshoot a problem and cannot generate an electronic job file in another way, such as from a mini/mainframe environment

Recommend Solution
Start PrintNet Enterprise Suite version 3.12D or greater.

Select the printer by right-clicking on its name in the database window.

Select the menu ‘Applications’.

In ‘Applications’, select ‘Job Capture’.|
A message box should appear, saying “Connecting to printer”
If you fail to connect, check the value of ‘Debug Port’ or ‘PNE Port’, which must be set to “Ethernet”.

When the Job Capture window pops up:

Optionally, select menu ‘Options’, and disable printing. The printer will accept the job so the capture will take place, but no printing will occur.

Select menu ‘Capture’ and select ‘Data From’. Pick the interface over which the data is entering the printer.
Select ‘Start’ from the ‘Capture’ menu. An information block on the status bar along the bottom of the window reads “Capture: On”, then “Capture: Idle”.

When a job is sent to the printer, the number of bytes received is accumulated in the status bar, but the data contents are not displayed in real-time.

When the capture is stopped, by using ‘Capture’ menu and ‘Stop’, the accumulated data contents are displayed. The file can be saved using the ‘File’ menu.

How to capture an electronic configuration listing
Product: All
Symptom
How to capture an electronic configuration listing using PrintNet Enterprise Suite

Possible Cause
When an electronic copy of a configuration listing is desired, or it is necessary to get the configuration remotely.

Recommend Solution
Start PrintNet Enterprise Suite version 3.12D or greater.

Select the printer by right-clicking on its name in the database window.

Select the menu ‘Applications’.

In ‘Applications’, select ‘Information Capture’.
A message box should appear, saying “Connecting to printer”
If you fail to connect, check the value of ‘Debug Port’ or ‘PNE Port’, which must be set to “Ethernet”.

When the Information Capture window pops up:
Select menu ‘Configuration Printout’

Select ‘Current’, or the desired configuration to capture.

Select menu ‘File’ and select ‘Save As’ to save the configuration as a text file, or capture part or all of the text with a mouse and copy it into a word processor such as Notepad.

NOTE: PrintNet Enterprise doesn’t save line feeds, just carriage returns, so the text runs together in the output file. To save the files with line feeds, on a Windows system and Word 2003, do the following:

Select the menu ‘File’, and select ‘Save As’ from the ‘File’ menu.

Name the file with an extension of .TXT

Open the saved file in Word as an MS-DOS type.

Save the file as an MS-DOS type, and check the box that says “Insert Line Breaks”

Wireless troubleshooting using the E-Net test page.
Product: Wireless PrintNet ALL
Symptom
Wireless troubleshooting using the E-Net test page.

Recommend Solution
Print the E-Net test page.

(P7000) Front Panel -> DIAGNOSTICS -> Printer Tests -> Ethernet Test -> Enter
(SL/T5000r) Front Panel -> Test Print -> Ethernet Test -> Enter
(SL/T4M) Front Panel -> DIAGNOSTICS -> Printer Tests -> Ethernet Test -> Enter

A. Quality (Signal Strength) = 0%
This indicates that the radio card is not communicating with the Access Point (AP).

SSID incorrect. (The SSID is case sensitive)
Encryption is not enabled.
Missing/loose radio card. (Check the driver listed in the E-Net test page)
Antenna connection in wrong position (LA-5137 radio)
Wrong IP address, or dhcp should be enabled.
Register the MAC address in the AP’s MAC access table. (only if the AP is using a MAC table)
Defective radio card.
Defective Antenna.
Defective PrintNet assy.
B. Quality > 1-100%, Status = dis-associated.
This indicates that the radio card is communicating with the access point, but has not yet been authenticated by the AP.

Wrong WEP key (if using WEP encryption)
WEP default key not selected (if using WEP encryption)
WPA mode disabled. (if using TKIP/AES cipher)
WPA Cipher incorrect. (TKIP/AES cipher only)
Wrong passphrase (TKIP/AES cipher only)
Wrong Authentication method. (open/shared)
Radio card, or printer software, does not support the type of encryption that is used on the AP.

C. Quality > 1-100%, Status = associated, but cannot ping the device.
This indicates that the radio card is communicating with the access point, and has been authenticated by the AP, but an additional layer of security is implemented.

Register the MAC address in the AP’s MAC access table. (only if the AP is using a MAC table)
Register the device on the RADIUS server (only if using a radius server).
Add the device to the list of approved devices on the network Switches/Routers. (rare)
Increase the negotiation timeout on the AP (Cisco).
Do not connect the wired adapter to the network (Dual nic installation only)

AIX Print jobs restart or queue goes down.
Product: PrintNet ALL
Symptom
AIX Print jobs restart or queue goes down.

Possible Cause
The default remote queue timeout setting is too low.

Recommend Solution
If the queue is set up for “standard processing”, (not local filtering),
add a -T50 flag to rembak in the queue device stanza for the
queue in /etc/qconfig

backend = /usr/lib/lpd/rembak -T50

If the queue was set up for local filtering edit the file
/usr/lib/lpd/pio/etc/piorlfb and change the line;

typeset piorlfb_rbflags=””
to
typeset piorlfb_rbflags=”-T50″

I forgot my PrintNet login password
Product: PrintNet ALL
Symptom
I forgot my PrintNet login password.

Possible Cause
Occasionally a user will set a ‘root’ user password on the PrintNet adapter, and then forget it.

Recommend Solution
P7000 series printer.

Turn the printer ON, Go [offline], and unlock the front panel (up and down arrow keys at the same time, release).
Press all four arrow keys (up, down, prev, next) at the same time, and release.
Right arrow to “PRINTER MGMT”.
Down arrow, and then right arrow to “E-NET to DEFAULT”.
Press [enter].
Re-program the IP address information from the front panel. Unfortunately steps 1-5 also clears the IP address information and sets the adapter back to factory defaults.
SL/T5000”r” series printer.

Turn the printer ON, Go [offline], and unlock the front panel (up and down arrow keys at the same time, release).
Press all four key [Job Select]+[Feed]+[Test Print]+[Cancel] at the same time, and release.
Down arrow to “E-NET to DEFAULT”.
Press [Enter].
Re-program the IP address information from the front panel. Unfortunately steps 1-4 also clears the IP address information and sets the adapter back to factory defaults.
SL/T4M series printer.

Turn the printer ON, Go [offline], and unlock the front panel, [Down button] + [Enter] keys at the same time, release.
Press all four button keys at the same time, and release.
Down button to “E-NET to DEFAULT”.
Press [Enter].
Re-program the IP address information from the front panel. Unfortunately steps 1-4 also clears the IP address information and sets the adapter back to factory defaults.

TCP Port Busy error message
Product: PrintNet ALL
Symptom
“TCP Port Busy” error message. Cannot access the printer via the PrintNet Enterprise Software.

Possible Cause
The Printer needs to have the “PNE Port” option set to “Ethernet”.

Recommend Solution
Enable the PNE Port on the printer.

SL5000r/T5000r series:
Unlock the front panel, and press the menu key until PRINTER MGMT is displayed. Press the [down arrow] key until “PNE Port” is displayed. Press the [right arrow] key until “Ethernet*” is displayed, press [Enter]. This change is global to the printer, and
takes effect immediately.

P7000 series printer:
Unlock the front panel, and press the [right arrow] key until PRINTER MGMT is displayed. Press the [down arrow] key until “PNE Port” is displayed. Press the [right arrow] key until “Ethernet*” is displayed, press [Enter]. This change is global to the
printer, and takes effect immediately.

SL4M, T4M:
First ‘Enable’ “Admin User” under the PRINTER SETUP front panel menu. Under the INTERFACES menu, go to sub-menu ‘Printer Mgmt’, and press [Enter]. Set the PNE Port = Ethernet*. This change is global to the printer, and takes effect immediately.